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  • P-ISSN1013-0799
  • E-ISSN2586-2073

A Study on Information Needs and Behavior for the Development of Academic Library Services

Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2021, v.38 no.2, pp.305-336
https://doi.org/10.3743/KOSIM.2021.38.2.305





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Abstract

This study explored the user’s information needs and information behavior for the development of academic library services. The content analysis of qualitative data showed that the in-depth interview participants have six types of information needs such as ‘suitability, up-to-dateness, uniqueness, reliability, practicality, and convenience’ while going through societal, educational, and research-related changes. Interview participants solved their information needs by acquiring the resources necessary for each individual’s task through information behaviors using information media, human resources and the places. Each participant tried to solve his/her information problem through individual efforts based on their different media and information utilization capabilities. Based on the analysis, this study presented four directions in the development of academic library services. They are an personalized information literacy service, a space to meet the characteristics of information needs, an infrastructure platform for exchanging human resources, and an accessible support service for utilizing information media.

Submission Date
2021-05-25
Revised Date
2021-06-10
Accepted Date
2021-06-15

Journal of the Korean Society for Information Management