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Investigating Change of Users' Perception of Privacy Pre- and Post-Education on Library User Privacy

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2015, v.32 no.1, pp.63-84
https://doi.org/10.3743/KOSIM.2015.32.1.063



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Abstract

Library users must provide their personal information to libraries. This study surveyed these library users’ perception of privacy and the effect of the education after providing library user privacy education. As a result, first, it was found that after education, users were more interested in their privacy, rated the problem of library user privacy as more severe, and rated library user data collection as more likely to be considered privacy invasion. Second, we investigated users’ perception of how much user service records being collected in libraries violate users’ privacy, which showed a great perception change in 25 questions after the education. Third, in the survey about library and librarians’ efforts for protecting library user privacy, it was found that all 15 questions were rated as significantly more important after education. Fourth, library users have recognized that is necessary to process and handle the library record and are more sympathetic to the need for this procedure. Fifth, library users felt the possibility of a library record leak was a very serious threat.

keywords
도서관 이용자, 프라이버시, 개인정보, 이용자교육, 인식변화, library user, privacy, personal information, user education, perception change

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Journal of the Korean Society for Information Management