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Vol.31 No.4
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Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2014, v.31 no.4, pp.7-28
https://doi.org/10.3743/KOSIM.2014.31.4.007


& (2014). Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea. Journal of the Korean Society for Information Management, 31(4), 7-28, https://doi.org/10.3743/KOSIM.2014.31.4.007
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Abstract

This study analyses the questions addressed to the collaborative digital reference service run by the National Library of Korea. The data consist of 661 question entries to the 'Ask a Librarian' service during first 6 months in 2014. Each entry includes average 1.17 questions, and 77.82% of the total questions are real reference in nature. Questions are analyzed by classification division, context of the questioner, desired end product, activities of librarians, and the resources used to respond them. Each category is subdivided and analyzed in detail. Results revealed interesting findings and problems, and suggestions for further endeavor are provided.

keywords
협동 디지털참고서비스, 질문분석, 질문유형, 사서에게 물어보세요, collaborative digital reference service, question analysis, question types, Ask-a-Librarian

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