바로가기메뉴

본문 바로가기 주메뉴 바로가기

logo

A Study on Factors to the Non-Use of Public Libraries in Users, Former Users and Non-Users

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2014, v.31 no.3, pp.201-226
https://doi.org/10.3743/KOSIM.2014.31.3.201


  • Downloaded
  • Viewed

Abstract

This study aims to develop measures to turn former users and non-users of public libraries back into users by understanding the differences between the user, former user and non-user groups in terms of their perceptions to public libraries, as well as the differences between these groups in their perceptions regarding the factors to non-use of public libraries. A literature review and statistical analysis of the results from a questionnaire survey were conducted to identify the differences. The results from the statistical analysis showed significant differences between the user, former user and non-user groups in terms of their perceptions to public libraries and the non-use factors. From the results, we could categorize the factors into common non-use factors, non-use-only factors, and use interrupt factors, and we develop suggestions to improve the factors in order to move non-users and former users to frequent users of the public libraries.

keywords
public libraries, user, former user, non-user, non-use factors, 공공도서관, 이용자, 이용 중단자, 비이용자, 비이용 요인

Reference

1.

金泰承. (1992). 科學技術情報奉仕의 非利用 要因에 관한 연구 : 獨立 硏究機關의 境遇를 中心으로.

2.

文昌龍. (1992). 大學圖書館 非利用 要因에 관한 연구 : 理工系 分野 敎授를 중심으로.

3.

문화체육관광부. (2012). 2012년 독서진흥에 관한 연차보고서. 문화체육관광부.

4.

문화체육관광부. (2013). 2013년 국민독서실태조사. 문화체육관광부.

5.

오동근. (2001). 공공도서관 이용자의 불만족요인과 불평행동 : 대구지역 공공도서관을중심으로. 한국도서관․정보학회지, 32(4), 25-43.

6.

오선경. (2011). 시각장애인의 공공도서관 비이용 요인에 관한 연구. 한국문헌정보학회지, 45(3), 141-162. http://dx.doi.org/10.4275/KSLIS.2011.45.3.141.

7.

윤희윤. (2012). 공공도서관의 지식정보 취약계층서비스 전략. 한국도서관·정보학회지, 43(2), 53-75.

8.

장덕현. (2012). 부산시민들의 공공도서관에 대한 인식과 요구에 관한 조사연구. 인문학논총, 30, 201-223.

9.

한국도서관협회 한국도서관기준특별위원회. (2013). 2013년판 한국도서관기준:한국도서관협회.

10.

한윤옥. (1980). 학교도서관의 비이용문제에 대하여. 한국비블리아학회지, 4, 143-169.

11.

Campbell, D. E.. (1979). Library design influences on user behavior and satisfaction. The Library Quarterly, 49(1), 26-41.

12.

Clark, C.. (2011). Public libraries and literacy:National Literacy Trust.

13.

D'Elia, G.. (1980). The development and testing of a conceptual model og public library use behavior. The Library Quarterly, 50, 410-430.

14.

Flower, L.. (1995). Analysis of eight selected Victorian public library surveys of nonusers. Australian Public Libraries and Information Services, 8(1), 14-21.

15.

German Library Association. (2012). Causes and reasons for the non-use of public libraries in Germany. http://www.digitale-chancen.de/transfer/assets/4384.pdf.

16.

Hider, P.. (2008). Use and nonuser of an Australian regional public library. Australian Public Libraries and Information Services, 21(1), 33-40.

17.

Koontz, C.. (2011). IFLA 공공도서관 서비스 가이드라인:한국도서관협회.

18.

Lockyer-Benzie, M.. (2004). Social inclusion and the City of Swan public libraries in Western Australia. Health Information & Libraries Journal, 21(s2), 36-44.

19.

Lubans Jr, J.. (1971). Nonuse of an academic library. College and Research Libraries, 32(5), 362-367.

20.

McNicol, S.. (2004). Investigating non-use of libraries in the UK using the mass-observation archive. Journal of librarianship and Information Science, 36(2), 79-87.

21.

Madden, M.. (1979). Marketing survey spinoff : Library user/nonuser lifestyle. American Libraries, 10(2), 78-81.

22.

오동근. (2010). 도서관 서비스의 평가와 측정:태일사.

23.

Merrill, M.. (1980). Regular and irregular library use by faculty members at three universities.

24.

Morrill, Joshua H.. (2007). The Wisconsin library user (and Non-User) Ⅱ: Outcome of a second statewide survey (2003-2007 comparisons):Morrill Solutions Research.

25.

O'Dell, F.. (2013). Exploring factors in non-use of hospital library resources by healthcare personnel. Library Management, 34(1/2), 105-127.

27.

Zweizig, D.. (1973). Predicting amount of library use: An empirical study of the role of the public library in the life of the adult public.

Journal of the Korean Society for Information Management