This study examines how and which direction respondents who participated in 5-point Likert scale surveys change their initial responses when they are given an identical second survey after certain treatments. The research employs three identical questionnaires (first, second and third surveys) to analyze survey results based on group differences, kinds of treatment, survey purposes, and response change direction and the degree. This paper concludes that, first, it is significant that specialist groups do not change their initial responses compared to a general librarian group. Second, there are no differences by survey purpose; however, participants tend to change their initial responses by others’ opinions rather than by previous use experiences. Third, participants who initially answered positively tend not to change their responses, and most participants who answered negatively change their initial responses in a positive direction. Fourth, when there are changes, participants change their initial responses by less than two points, and most of them change by one point. Finally, the hypothesis that middle responses change most and that participants who respond at both ends do not change their opinion was rejected by the finding that participants who answered on the negative end tend to change their initial responses in a positive direction.
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