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Answerers' Strategies to Provide Credible Information in Question Answering Community

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2010, v.27 no.2, pp.21-35
https://doi.org/10.3743/KOSIM.2010.27.2.021

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Abstract

The popularity of question answering communities such as Yahoo! Answers and Naver Knowledge-iN and increasing doubts about the competence of lay information providers prompted this study to explore answerers' strategies to provide a credible answer in a question answering community. Forty-four active answerers in Yahoo! Answers were included in this study, and interviews were conducted through email, chat, and over the telephone. This study identified a set of information sources the answerers used, an array of important strategies to provide a credible answer, and their perception of self-claimed expertise. Implications of results were discussed in the context of user instruction.

keywords
credibility, question answering community, Yahoo! Answers, answerers, 신뢰성, 지식검색 커뮤니티, 야후 앤서, 답변자

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Journal of the Korean Society for Information Management