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지식관리시스템 사용자 만족도와 성과에 관한 연구: 재정경제부를 중심으로

A Study on the User Satisfaction of Knowledge Management System and Performance: With Focus on the MOFE

정보관리학회지 / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2008, v.25 no.4, pp.67-85
https://doi.org/10.3743/KOSIM.2008.25.4.067
이홍재 (안양대학교)
  • 다운로드 수
  • 조회수

초록

본 연구에서는 공공부문에서 운영되고 있는 KMS의 성과평가의 일환으로 KMS 사용자 만족도의 선행요인 및 사용자 만족도와 성과 간의 구조적 관계를 분석하고 효과적인 KMS 운영을 위한 함의를 제시하였다. 본 연구에서 실시한 지식품질과 KMS 품질, 사용자 만족도 및 성과 간의 영향관계에 관한 구조방정식 분석결과, 연구모형에서 설정한 3개의 가설 모두가 채택되었다. 이러한 분석결과를 토대로 본 연구에서는 KMS 사용자 만족도 및 성과 향상을 위한 효과적인 KMS 운영방안을 제시하였다.

keywords
지식관리시스템, 지식품질, 시스템 품질, 사용자 만족도, 성과, knowledge management system, knowledge quality, KMS quality, user satisfaction, performance, knowledge management system, knowledge quality, KMS quality, user satisfaction, performance

Abstract

The purposes of this study are to examine the factors influencing the user satisfaction of knowledge management system(KMS) and the influence of the user satisfaction on the performance, and to search the strategies for effective KMS operating. The results of covariance structural analyses indicate that the factors-knowledge quality and KMS quality significantly influence the user satisfaction. User satisfaction also significantly affects the performance. Based on the results, this study discusses the potential implications for the strategies of KMS implementing to improve the user satisfaction and performance.

keywords
지식관리시스템, 지식품질, 시스템 품질, 사용자 만족도, 성과, knowledge management system, knowledge quality, KMS quality, user satisfaction, performance, knowledge management system, knowledge quality, KMS quality, user satisfaction, performance

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