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Vol.24 No.4
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통합 목록/메타데이터 서비스의 유저빌러티 평가: OCLC Connexion 시스템에 대한 연구

Usability Assessment of an Integrated Cataloging and Metadata Services: an Exploratory Study of the OCLC Connexion System

정보관리학회지 / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2007, v.24 no.4, pp.191-221
https://doi.org/10.3743/KOSIM.2007.24.4.191
이정미 (서울여자대학교)
이정미. (2007). 통합 목록/메타데이터 서비스의 유저빌러티 평가: OCLC Connexion 시스템에 대한 연구. 정보관리학회지, 24(4), 191-221, https://doi.org/10.3743/KOSIM.2007.24.4.191
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초록

이 연구는 통합 목록/메타데이터 시스템으로 전 세계에 광범위한 서비스가 제공되고 있는 OCLC의 Connexion 시스템에 관한 유저빌러티를 실험한 연구이다. 유저빌러티 실험은 상업적인 성공을 달성하기 위한 기업들의 노력의 하나로써 시작되었으며 문헌정보학에는 특정한 정보 검색 시스템이 자신의 이용자들에게 좀 더 나은 서비스를 제공하기 위해 시스템 인터페이스를 개선시키고자하는 노력의 일환으로 도입되어 사용되어 왔다. Connexion 서비스는 기본적으로 MARC 기준을 바탕으로 인코딩 되어 메타데이터 서비스를 통합하여 제공하는 대표적인 통합 목록/메타데이터 서비스로 알려져 있다. 실험 전반을 통해서 이용자의 실험과정이 녹화 분석 되었으며, 6개 영역 17 가지 사항의 유저빌러티 문제점들이 파악되었다. 또한 마지막으로 17 가지 사항들에 대한 각각의 개선책들이 조심스럽게 제안되었다.

keywords
메타데이터, 유저빌러티, 시스템 평가, HCIMetadata, usability, system evaluation, human computer interaction1. Introduction, 메타데이터, 유저빌러티, 시스템 평가, HCIMetadata, usability, system evaluation, human computer interaction1. Introduction

Abstract

The goal of this study was to examine the relationships between usability and the searching experience, and to uncover where an integrated cataloging and metadata system lay the usability problems of its primary users, catalogers. This study showed that the most important aspect of usability in Connexion lay in the experience of information retrieval system. Also, it showed there are seventeen usability problems to be improved in Connexion. Needless to say, it is most important to note that usability is not an exclusive goal of such an integrated cataloging and metadata system. Other goals such as quality of catalogs, and the reliability of its cataloging and metadata system are equally its concern. This study also suggested more testing on diverse cataloging systems and specific user groups, especially catalogers.

keywords
메타데이터, 유저빌러티, 시스템 평가, HCIMetadata, usability, system evaluation, human computer interaction1. Introduction, 메타데이터, 유저빌러티, 시스템 평가, HCIMetadata, usability, system evaluation, human computer interaction1. Introduction

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