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Vol.24 No.4
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System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2007, v.24 no.4, pp.173-189
https://doi.org/10.3743/KOSIM.2007.24.4.173



& (2007). System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System. Journal of the Korean Society for Information Management, 24(4), 173-189, https://doi.org/10.3743/KOSIM.2007.24.4.173
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Abstract

By measuring satisfaction index of the users of Information System, it is possible not only to estimate ROI(Return on Investment) but also to draw the device for the efficiency and improvement of the System. This study tries to give User Satisfaction Index Model for the System, and present operators and managers of the system with the method for improving satisfaction and efficiency by measuring the User Satisfaction Index of representative information systems. For this, the survey was carried out for the representative information systems. On the basis of the analysis, Satisfaction Index was drawn and through Matrix Analysis, the strategy for system improvement was derived.

keywords
정보시스템, 이용자만족지수, 매트릭스 분석, 개선방안, Information System, User Satisfaction Index, Matrix Analysis, Improvement Strategy, PLS, Partial Least Squares, Information System, User Satisfaction Index, Matrix Analysis, Improvement Strategy, PLS, Partial Least Squares, Information System, User Satisfaction Index, Matrix Analysis, Improvement Strategy, PLS, Partial Least Squares

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