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Vol.24 No.2
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Toward an Evaluation Framework of Library Services: Re-examination of LibQUAL+<sup>TM</sup>

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2007, v.24 no.2, pp.5-27
https://doi.org/10.3743/KOSIM.2007.24.2.005

(2007). Toward an Evaluation Framework of Library Services: Re-examination of LibQUAL+<sup>TM</sup>. Journal of the Korean Society for Information Management, 24(2), 5-27, https://doi.org/10.3743/KOSIM.2007.24.2.005
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Abstract

While LibQUAL+TM is in the headlines of many articles focusing on library service evaluations, little research has been conducted to study the relationship between the LibQUAL+TM factors and the adoption of library services. It remains unclear whether the factors of LibQUAL+TM have any effect on its adoption. A framework was adapted from Icek Ajzens theory of planned behavior and proposed to extract factors affecting the adoption of library services. The factors were examined via data collection from a Web-based questionnaire survey with college students in the United States. Factor analyses and multiple regression analysis were conducted. Findings show that the intention to use library services is explained by attitude toward library service quality. The attitudinal factors that are significant are (1) perceived personal control, (2) perceived affect of service, and (3) perceived comprehensiveness of information. The relative importance among the factors is also represented by the numbered sequence. However, perceived timeliness of information access and the perception of library as place do not have a significant effect on the intention. This study extends the research on library service evaluation, and provides a new evaluation framework by applying adoption behaviors.

keywords
library service evaluation, LibQUAL+TM factors, library service adoption, planned behavior theoryLibQUAL+TM factors, library service adoption, planned behavior theory, 도서관 서비스 품질평가, LibQUAL+TM 요인, 도서관 서비스 이용의도, 계획적 행위이론

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