바로가기메뉴

본문 바로가기 주메뉴 바로가기

logo

Article Contents

Prev Next
e-Submission

Vol.24 No.2
Citation Share

Analysis of the Digital Reference Services in Korean Public Libraries : A Longitudinal Study

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2007, v.24 no.2, pp.105-122
https://doi.org/10.3743/KOSIM.2007.24.2.105

(2007). Analysis of the Digital Reference Services in Korean Public Libraries : A Longitudinal Study. Journal of the Korean Society for Information Management, 24(2), 105-122, https://doi.org/10.3743/KOSIM.2007.24.2.105
  • Downloaded
  • Viewed
PDF Download

Abstract

To understand the present status and the development of the digital reference service in Korean public libraries, a nationwide site observation was attempted in 2007. The collected data was analyzed, then compared with the previous analysis based on a 2003 data. For the 404 sites offering digital reference, operational characteristics, such as access level, service mode, link description, policy, web form, and FAQ, are analyzed. Performance analysis focused on the presence of question posting, volume of usage, response rate, and types of the questions, for the data collected for 15 days through question and answer transcript recording. Results reveal findings on the present situation as well as changes over 4 years.Related problems are identified. The conclusion includes suggestions for improving digital reference service.

keywords
digital reference service, public libraries, offering characteristics, use analysis, 디지털참고봉사, 공공도서관, 제공 현황, 이용 분석., digital reference service, public libraries, offering characteristics, use analysis

Reference

1.

(2000). Unobtrusive data analysis of digital reference services at the Internet Public Library: An exploratory stu dy. 49(2), 251-265.

2.

(2004). Use analysis of digital reference services in Korean public libraries. (17), -.

3.

(2006). Performance evaluation of the question and answer services in internet portals. 37(2), 137-156.

4.

(2003). A Study on the digital reference service for children : Focus on the public library in Seoul. 58(4), 39-60.

5.

(1999). Ask-a service question and answer statistics. , -.

6.

(2003). IPL reference center total inbox statistics. , -.

7.

(2001). Digital reference service in public and academic libraries. , 175-195.

8.

(2001). Ask-an expert services analysis. 52, 1106-1121.

9.

(2000). A Study on Electronic Information Services of Seoul Metropolitan Public Libraries and Lifelong Learning Center. , -.

10.

(2007). Major IT Statistics 2006. , -.

11.

(2007). Growth of Community Services in Portals. , -.

12.

(1999). AskA's: Lessons learned from K-12 digital reference services. 38(1), 63-70.

13.

(1998). The Ask A Starter Kit : How to Build and Maintain Digital Reference Services. , -.

14.

(2006). A Study an the Model of Digital Reference Services of Public Libraries. , -.

15.

(2003). Statistics, Measures, and Quality Standards for Assessing Digital Reference Services: Guidelines and Procedures. , -.

16.

(2003). The thank you study. , -.

17.

(2007). Public Libraries Statistics 2006. , -.

18.

(2004). The library visit study: User experiences at the Virtual Reference Desk. 9(2), -.

19.

(2004). Guidelines for Behavior Performance of Reference and Information Service Providers. , -.

20.

(2001). Chat reference service: an analyses of one semester's data. (32), -.

21.

N. A. et al. 1987. Output Measures for Public Libraries A Manual of Standardized Procedures. Chicago. , -.

22.

(2001). A new classification for reference statistics. 41(1), 51-55.

23.

(2003). Evaluation of chat reference service quality. 9(2), -.

Journal of the Korean Society for Information Management

e-Submission OA Policy