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Vol.23 No.1
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전략적 계획을 기반으로 한 BSC 모형 개발 -Rod Library 사례를 중심으로-

The Development of Balanced Scorecards Model based on the Strategic Plan of the Rod Library, UNI

정보관리학회지 / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2006, v.23 no.1, pp.159-179
https://doi.org/10.3743/KOSIM.2006.23.1.159
조윤희 (University of Northern Iowa)
조윤희. (2006). 전략적 계획을 기반으로 한 BSC 모형 개발 -Rod Library 사례를 중심으로-. 정보관리학회지, 23(1), 159-179, https://doi.org/10.3743/KOSIM.2006.23.1.159
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초록

북아이오와주립 대학도서관은 우수한 교양 커리큘럼을 지원하는 개별화 학습 환경과 다양한 지적, 문화적 커뮤니티를 지원하는 것을 사명으로 하고 있다. 1987년부터 전략적 계획을 수립하기 시작하여 현재 5년 단위로 전략적 계획을 수립하고 있으며, 최근 전략이 어느 정도 달성되고 있는가에 대한 성과측정의 필요성이 제기되었다. 이에 본 연구는 북아이오와주립 대학도서관의 최근 전략적 계획 2004-2009의 내용을 분석하여 전략을 균형성과표의 네 관점으로 전환하는 BSC 모형과 전략지도를 개발하였다. 이와 함께 각 관점별 전략적 목적을 측정하는 핵심성과측정지표와 이를 이끄는 동인들의 인과관계 모형을 개발하여 제시하였다.

keywords
전략적 계획, 사명, 성과측정, 성과측정시스템, 대학도서관, 균형성과표, 핵심성과측정지표, strategic plan, mission, performance measurement, performance measurement system, BSC, Balanced Scorecards, Rod library, Success Performance Indicator, strategic plan, mission, performance measurement, performance measurement system, BSC, Balanced Scorecards, Rod library, Success Performance Indicator

Abstract

The University of Northern Iowa Rod Library has mission statement that a personalized learning environment founded on the strong liberal arts curriculum and to supporting an intellectually and culturally diverse community. The Rod Library has been developing the strategic plans by 5 years since 1987. Recently, the strategy has been faced need to measure of performance how much does make it up. This study developed the BSC model and the strategy map that analyze the strategic plan 2004-2009 of the University of Northern Iowa Rod library and transfer the strategy into the four perspectives of BSC. In addition, this study presented the success performance indicators measuring the strategic goals of each perspectives and the cause-effect model driving the lead indicators of performance.

keywords
전략적 계획, 사명, 성과측정, 성과측정시스템, 대학도서관, 균형성과표, 핵심성과측정지표, strategic plan, mission, performance measurement, performance measurement system, BSC, Balanced Scorecards, Rod library, Success Performance Indicator, strategic plan, mission, performance measurement, performance measurement system, BSC, Balanced Scorecards, Rod library, Success Performance Indicator

참고문헌

1.

Access Services Department. (2005). Goals and objectives 2005-2006. http://rodnet.lib.uni.edu/depts/asd/golas/g2006.htm.

2.

Collection Management and Special Services Department. (2005). Goals and objectives 2005-2006. http://rodnet.lib.uni.edu/depts/cmss/golas/g0506.htm.

3.

Kaplan, Robert S. (1992). The balanced scorecard measures that drive performance. Harvard Business Review, 70(1), 71-79.

4.

Kaplan, Robert S. (1996). Linking the balanced scorecard to strategy. California Management Review, 39(1), 53-79.

5.

Library Administrators Council. (1987). Results of strategic planning sessions:Cedar Falls : Rod Library.

6.

Library Administrators Council. (1989). Library's strategic plan:Cedar Falls : Rod Library.

7.

Library Information Technologies. (2005). Goals and objectives, FY2006. http://rodnet.lib.uni.edu/depts/lit/golas/g2006.shtml.

8.

Library Strategic Planning Committee. (1990). The strategic plan of the Donald O. Rod Library:Cedar Falls : Rod Library.

9.

Library Strategic Planning Committee. (1994). Strategic plan : five years report. Cedar Falls : Rod Library.

10.

Library Strategic Planning Committee. (2000). Rod Library strategic plan 1995-2000:Cedar Falls : Rod Library.

11.

Library Strategic Planning Committee. (2002). Rod Library strategic plan 2001-2006:Cedar Falls : Rod Library.

12.

Library Strategic Planning Committee. (2003). Rod Library strategic plan 2004-2009:Cedar Falls : Rod Library.

13.

Naven, Paul R. (2002). Balanced scorecard step-by-step:New York : John Wiley & Sons.

14.

Peterson, Gerald. (1996). Library facilities and service at UNI, 1876-1907. http://www.library.uni.edu/speccoll/libhist1.html.

15.

Poll, Roswitha. (2001). Performance, process and costs : managing service quality with the balanced scorecard. Library Trends, 49(4), 709-717.

16.

Poll, Roswitha. (2003). Managing service quality with the balanced scorecard. Advances in Library Administration and Organization, 20, 213-227.

17.

Reference and Instructional Services Department. (2005). Goals and objectives 2005-2006. http://rodnet.lib.uni.edu/depts/risd/golas/g2005.htm.

18.

Rod Library. (2005). Rod Library major library-wide or cross-departmental initiatives 2005-2006:Cedar Falls : Rod Library.

19.

Rod Library. (2005). Rod Library strategic plan 2004-2009. http://www.library.uni.edu/libinfo/strplan.shtml.

20.

Self, Jim. (2003). Using data to make choices : the balanced scorecard at the University of Virginia Library. http://www.arl.org/newsltr/230/balscorecard.html.

21.

Self, Jim. (2004). Metrics and management : applying the results of the balanced scorecard. Performance Measurement and Metrics, 5(3), 101-105.

22.

Technical Services Department. (2005). Goals and objectives 2005-2006. http://rodnet.lib.uni.edu/depts/tech/golas/g2006.htm.

23.

University of Virginia Library. (2005). Balanced scorecard at UVa Library. http://www.lib.virginia.edu/bsc/index.html.

24.

Cribb, Gulcin. (2005). Human resource development : impacting on all four perspectives of the balanced scorecard(World Library and Information Congress : 71th IFLA General Conference and Council : Libraries - a voyage of discovery. IFLA). http://www.ifla.org/IV/ifla71/Programme.htm.

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