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Incorporating Users into System Design Processes: Overview and a Proposed User Model
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Abstract
In order to make interactive computing systems, including information systems, usable it is important to bring users into the design process. This article surveys and introduces several major system design approaches that are widely accepted as approaches from a users' perspective. A user model developed by the author is introduced following these existing approaches. This user model is developed from actual users' understanding of their goals and strategies to solve their information needs by using Dervin's Sense-Making Theory with Sense-Making Timeline Interviews. This user model reveals a different timeline from the default menu presentation orders that originally comes with the software. Steps for developing a user model from the Sense-Making Timeline Interviews are suggested for further application and guidelines in developing user models for system design and evaluation.
- keywords
- Sense-Making theory, Sense-Making Timeline, 이용자 모델, 이용자 중심 시스템 디자인 방법론, 정보시스템 디자인
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