- 권한신청
- P-ISSN1013-0799
- E-ISSN2586-2073
- KCI
이용자 중심의 시스템 디자인 방법론에 대한 개략 및 이용자 모델 제시
Incorporating Users into System Design Processes: Overview and a Proposed User Model
- 다운로드 수
- 조회수
초록
이용자를 시스템 디자인 과정에 적극적으로 참여하는 것이 유용한 정보 시스템의 디자인을 성공시키는 필수요소이다. 본 논문에서는 이용자 중심의 시스템 디자인에 관한 대표적인 방법론을 조사하고, 그 조사결과에 따라 최적의 이용자 모델을 제안하였다. 최적의 정보시스템을 설계하기 위해 실제 이용자들이 자신들의 정보요구를 만족시키기 위해 어떠한 정보를 필요로 하는지와 그들이 수립하는 일련의 정보전략을 분석하였다. 본 연구에서 사용한 분석기법은 더빈의 Sense-Making 이론에서 사용한 Sense-Making Timeline 인터뷰이다. 특히 이 연구에서 제시된 이용자 모델은 이 연구에서 사용된 소프트웨어가 본래 가지고 있던 메뉴 배열순서와는 상이한 절차(timeline)를 보여주고 있다. 궁극적으로 본 연구에서는 장래에 수행되어질 시스템 디자인과 그 평가에 적용시킬 수 있기 위해, 이용자 모델수립에 필요한 개발과정의 단계들을 제시하였다.
- keywords
- Sense-Making theory, Sense-Making Timeline, 이용자 모델, 이용자 중심 시스템 디자인 방법론, 정보시스템 디자인
Abstract
In order to make interactive computing systems, including information systems, usable it is important to bring users into the design process. This article surveys and introduces several major system design approaches that are widely accepted as approaches from a users' perspective. A user model developed by the author is introduced following these existing approaches. This user model is developed from actual users' understanding of their goals and strategies to solve their information needs by using Dervin's Sense-Making Theory with Sense-Making Timeline Interviews. This user model reveals a different timeline from the default menu presentation orders that originally comes with the software. Steps for developing a user model from the Sense-Making Timeline Interviews are suggested for further application and guidelines in developing user models for system design and evaluation.
- keywords
- Sense-Making theory, Sense-Making Timeline, 이용자 모델, 이용자 중심 시스템 디자인 방법론, 정보시스템 디자인
참고문헌
(1998.). Contextual Design.. , -.
S. K. Moran T. P. Newell A. 1983. The psychology of human-computer interaction. Hillsdale. , -.
B. From the Mind's Eye of the User The Sense-Making Qualitative-Quantitative Methodology. Qualitative Research in Information Management. Editor. , -.
B. 1983. An Overview of Sense-Making and results to date. Notes 2003 from WWW.. , -.
(b.&dewdneyp.1986). A new approach to the reference interview. , 506-13.
Annual Review of Information Science and Technology. , 3-33.
P. & Kyng M. 1984. A tool perspective on design of interactive computer support for skilled workers. Proceedings of the Seventh Scandinavian Research Seminar on Systemeering. Editor Saaksjarri. M. Helsinki.. , -.
J. J. 1979. The ecological approach to visual perception. Boston. , -.
(1996). Public Librarians' Views of the Public's Geospatial Information Needs. , 408-48.
(1999.). Usability of a visual and auditory tool for geographic pattern discovery with risk perception data. 4th International Conference on Geocomputation.. , -.
(1997). Searching for health care patterns with a multimedia cartographic tool. Proceedings of International Symposium on Computer Mapping in Epidemiology and Environmental Health. , 53-59.
A Usability evaluation of an engineering approach. Proceedings of CHI '90 Human Factors in Computing Systems. , -.
J. 1993. A design of one's own Toward participatory design in the United States. Design at work. Editor. , -.
. 1991. Design at Work. Hillsdale. , -.
J. G. Smith D. R. & Moore J. L. 1993. Transfer of situated learning. Intelligence. , -.
(j.1991). Communications of the ACM. , 30-34.
An examination of an on-line public access catalog. Proceedings of the American Society of Information Science.. , -.
(10). Making customer-centered design work for teams. , 93-103.
A participatory technique for system design. Participatory design. , 177-210.
(6). Sense-making in a database environment. , 647-57.
(1996). Using GOMS for user interface design and evaluation ACM Transactions on Computer-Human Interaction. , 287-319.
(p.398-406.). B. & Gluck M. 2003. Developing a User-Process Model for Designing Menu-based Interfaces An Exploratory Study. Proceedings of the American Society for Information Science and Technology. , -.
(2005). User-Process Model Approach to Improve Interface Usability Journal of the American Society for Information Science and Technology. , 1098-112.
D. 1988. Towards a practical GOMS model methodology for user interface design. Handbook for Human-Computer Interaction. Editor M. Helander. , 135-57.
(1995.). M. Creating contexts for design. Scenario-based design Envisioning work and technology in systems development. Editor J. M. Carroll. New York. , -.
(m.1991). Designing for cooperation Cooperating in design Communications of the ACM. , 65-73.
B. 1993. Computer as theatre. Reading. , -.
B. 1986. Interface as mimesis. User centered system design. Norman. , -.
(p.104-101991.). M. S. Newby G. B. Paik W. & Lopatin K. 1991. User-oriented interfaces for Computer Systems A user-defined online help system for desktop publishing. Proceedings of the American Society of Information Science. , -.
M. S. & Pannen P. 1989. User-based information system design specification for specific sub-groups An example with resident university students. Proceedings of the American Society of Information Science.. , -.
D. A. 1990. The design of everyday things. New York. , -.
(1991). . Thepsychology of menu selection:Designing cognitive control of the human/computer interface. Norwood,NJ. , -.
D. H. & Lievrouw L. 1991. Communication in participatory system design. Proceedings of the American Society of Information Science. , 235-43.
The problem of human-machine communication. New York. , -.
(1997). W. 1997. Impact of user-centered design methodology on the design of Information Systems. Proceedings of the American Society of Information Science. , 211-14.
(1995.). K.Sensemaking in Organizations. Thousand Oak. , -.
- 다운로드 수
- 조회수
- 0KCI 피인용수
- 0WOS 피인용수