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Vol.22 No.4
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A Study of University Libraries' Faculty Research Support System

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2005, v.22 no.4, pp.197-220
https://doi.org/10.3743/KOSIM.2005.22.4.197

(2005). A Study of University Libraries' Faculty Research Support System. Journal of the Korean Society for Information Management, 22(4), 197-220, https://doi.org/10.3743/KOSIM.2005.22.4.197
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Abstract

This research aims to explore faculty research support systems in university libraries, assess their service performance for faculty research, and suggest the need and roadmap for new service development. We perform in-depth analyses of not only the current university library evaluation criteria as part of the overall university evaluation criteria, but also ten university libraries in the United States and two university libraries in Korea. Thorough benchmarking studies reveal the problems of the current university library evaluation criteria in its advances and limitations of current faculty support service systems. Especially this research suggests to develop a one-stop service execution wheel for the roadmap for the faculty research support system which is based on customer relationship management(CRM) for one-to-one, mass- personalized services to the faculty.

keywords
university libraries, faculty research support, CRM(Customer Relationship Management), website, evaluation criteria, 대학도서관, 교수연구지원, 고객관계관리, 웹사이트, 평가기준

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