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Vol.20 No.4
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Analysis of Digital Reference Services in Korean Academic Libraries

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2003, v.20 no.4, pp.49-66
https://doi.org/10.3743/KOSIM.2003.20.4.049

(2003). Analysis of Digital Reference Services in Korean Academic Libraries. Journal of the Korean Society for Information Management, 20(4), 49-66, https://doi.org/10.3743/KOSIM.2003.20.4.049
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Abstract

To understand current state of the digital reference services in Korean academic libraries, a comprehensive examination and analysis was performed. Data was collected from July 8. 2003 to July 22. 2003, through direct site examination and recording the question and answer transcripts. The analysis focused on the provision characteristics and use of the digital reference services. Results revealed interesting findings and related problems. Suggestions for future development are provided.

keywords
academic libraries, digital reference services, provision characteristics, use analysis, 대학도서관, 디지털참고봉사, 응답률, 이용량, 제공현황, 질문유형

Journal of the Korean Society for Information Management

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