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Vol.20 No.2
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A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2003, v.20 no.2, pp.219-239
https://doi.org/10.3743/KOSIM.2003.20.2.219

(2003). A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site. Journal of the Korean Society for Information Management, 20(2), 219-239, https://doi.org/10.3743/KOSIM.2003.20.2.219
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Abstract

The purpose of this study is to provide library users with the effective way of use on academic library and its collection. In order to achieve this purpose the menu structure and question contents appearing at the FAQs of academic library Website were analyzed. And also, guidelines for effective use of a university library via FAQ at different access stages were proposed. It is expected that the result of this study can help both a Web designer to the development and implementation of efficient library FAQs and a creator of a library use guidebook.

keywords
대학도서관, 도서관이용안내, 정보이용안내, FAQ, FAQ content anaylsis, academic library

Journal of the Korean Society for Information Management

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