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Vol.20 No.1
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A Study of the Effect on the End-User Satisfaction Changing Information Center in Systems Perspective

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2003, v.20 no.1, pp.75-91
https://doi.org/10.3743/KOSIM.2003.20.1.075

(2003). A Study of the Effect on the End-User Satisfaction Changing Information Center in Systems Perspective. Journal of the Korean Society for Information Management, 20(1), 75-91, https://doi.org/10.3743/KOSIM.2003.20.1.075
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Abstract

The purpose of this study is to identify the new roles and services of information center that is affected by changing information technology and end-user computing environment. A user satisfaction model has been used and hypotheses are developed to find relationships information center service evaluation factors. The hypotheses have been tested with 41 user surveys. This study presents the relationship between certain information center management variables and the end-user satisfaction applying organization-wide information service. The result of this research can give an insight of the evaluation of information center service activities.

keywords
정보센터, 사용자 만족도, information center, user satisfaction, end user

Journal of the Korean Society for Information Management

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