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An Empirical Study on the Recognition for Quality Management System Introduction of the Information Center

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2002, v.19 no.3, pp.69-90
https://doi.org/10.3743/KOSIM.2002.19.3.069

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Abstract

Modern stage must offer to the level which the customer requests the quality of the information service to offer from the information center. We are the one view which needs new system management around the process serving this. This study accomplished theoretical review of ISO 9000 as International Quality Management System. investigated the trend for change of ISO 9000 certification systems. We analyzed the recognition level of members about the introduction of ISO 9000 quality management systems in the information center. The level up of recognition about ISO 9000 quality management system certification systems was the low in the information center. Hereafter, We grasped the subject of ISO 9000 certification systems which the introduction needs. We reviewed ISO 9000 family which the Library and Information center possible apply and presented the requirement in the library and information center with the process to need for a Quality Management System certification.

keywords
품질경영시스템, 정보서비스 품질, 도서관 경영, 품질인증제도, ISO 9000, Quality Management System ISO 9000, Information System Quality, Management of Library, Quality Certification System

Journal of the Korean Society for Information Management