초록

본 연구에서는 공공부문에서 운영되고 있는 KMS의 성과평가의 일환으로 KMS 사용자 만족도의 선행요인 및 사용자 만족도와 성과 간의 구조적 관계를 분석하고 효과적인 KMS 운영을 위한 함의를 제시하였다. 본 연구에서 실시한 지식품질과 KMS 품질, 사용자 만족도 및 성과 간의 영향관계에 관한 구조방정식 분석결과, 연구모형에서 설정한 3개의 가설 모두가 채택되었다. 이러한 분석결과를 토대로 본 연구에서는 KMS 사용자 만족도 및 성과 향상을 위한 효과적인 KMS 운영방안을 제시하였다.

Abstract

The purposes of this study are to examine the factors influencing the user satisfaction of knowledge management system(KMS) and the influence of the user satisfaction on the performance, and to search the strategies for effective KMS operating. The results of covariance structural analyses indicate that the factors-knowledge quality and KMS quality significantly influence the user satisfaction. User satisfaction also significantly affects the performance. Based on the results, this study discusses the potential implications for the strategies of KMS implementing to improve the user satisfaction and performance.

초록

Abstract

The success of social networking sites (SNSs) may depend on many factors. Continuance use of SNSs is one of these. Especially, in the Web environment where users can leave one service with a single mouse click, maintaining existing members cost much time and efforts. Without continuance use of SNSs, SNS-based service would not create any value. This study focused on identifying factors influencing users’ continuance intention in SNSs. Based on relevant literature review, six influencing factors were initially identified. They were reputation, relational capital, knowledge quality, compatibility, personalization, and satisfaction. Web-based ques- tionnaire survey was conducted and a total of 325 usable responses were collected. Reliability test and two rounds of exploratory factor analyses resulted in identifying five factors. The relationship between the factors and the continuance intention was tested by using multiple regression analyses. The analyses revealed that satisfaction was the most significant factor. Knowledge quality and relational capital also had significant effects while reputation and personalization did not have significant effect on continuance intention. Instead, reputation and personalization showed significance in influencing satisfaction.

초록

국가경쟁력의 근간은 대학경쟁력이고 대학경쟁력은 학술·연구·정보경쟁력에서 나온다고 할 수 있다. IMD는 국가경쟁력에서 2위를 한 싱가포르가 대학경쟁력에서 1위를 한 것으로 보고하였으며, 국가경쟁력은 대학경쟁력에서 나온다고 평가한 바 있다. 그러나 우리나라에서는 국가 지식인프라 구축사업이 국가 단위의 종합적 계획없이 진행되고, 지식정보자원의 총량 분석없이 산발적·경쟁적으로 진행된 관계로 일반적인 정보원구축에 중복 투자가 되는 반면에 수집이 어렵고 많이 활용되지는 않으나 역사적·학술적·문화적 가치가 있는 정보원은 오히려 소외되는 현상이 발생했다. 이에 본 연구에서는 국가 자산인 국가지식정보자원 중 학술정보자원만이라도 총체적으로 관리하고 학술자원에 대한 총량분석을 기반으로 한 예산 투자 및 정보화사업과제가 발굴될 수 있도록 하기 위해 학술자원관리시스템 구축을 제안하고자 한다. 즉, 학술자원의 효율적 연계, 보급, 활용을 위해서는 관리체계가 필요하다고 보고, 이를 효과적으로 추진하기 위해 지식기반시대에 적합한 국가단위학술자원관리 체제 구축을 제안하고자 한다.

Abstract

National competence is based on the quality of university education, which is determined by the competitiveness of academia, research and information. IMD reported that Singapore, #2 country in national competence index, topped in quality of university education. Meanwhile Korea's current national knowledge infrastructure project lacks comprehensive coordination at a governmental level and has been conducted in a rather sporadic manner, without any consideration on the overall analysis of knowledge information resources. Consequently, a disproportionate amount of attention was devoted to collecting general information resources, while neglecting rare, hard-to-collect sources with historic, academic, and/or cultural values. This study proposes to build an academic resource management system to fully supervise academic resources at least, among national knowledge information resources which is a national asset, and also to allocate budget and cultivate new information building projects based on overall analysis on academic resources. In other words, there is a need for a management system to implement efficient linkage, distribution and utilization of academic resources and, to that end, we need to build an academic resource management system at a national level, maximizing the benefits from the knowledge society that we live in.