초록

본 연구는 온라인 과학기술정보 서비스 품질에 대한 기대수준과 성과에 대한 지각수준이 이용자 만족도와 충성도에 어떠한 영향을 미치는가를 분석하고자 하였다. 이를 위해 한국과학기술정보연구원에서 제공하고 있는 온라인 과학기술정보 서비스인 NDSL의 서비스 품질 측정 모형인 NDSLQual을 사용하여 조사 및 분석을 실시하였다. 분석 결과, 첫째, 일곱 가지 기대 요인 가운데 신뢰성, 편리성, 시스템사용성, 정보품질의 네 가지 요인이 이용자 만족도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 일곱 가지 기대 요인 가운데 충성도에 유의한 부(-)의 영향을 미치는 서비스문제해결을 제외한 신뢰성, 편리성, 시스템사용성, 대응성, 보안, 정보품질의 여섯 가지 요인은 모두 충성도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 셋째, 일곱 가지 성과에 대한 지각 요인 가운데 신뢰성, 편리성, 정보품질의 세 가지 요인이 이용자 만족도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 넷째, 일곱 가지 성과에 대한 지각 요인 가운데 신뢰성, 편리성, 정보품질의 세 가지 요인이 충성도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 연구 결과, 일곱 가지 서비스 요인 가운데 정보품질, 신뢰성, 편리성에 대한 기대수준과 성과에 대한 지각수준이 NDSL의 이용자 만족도와 충성도를 높일 수 있는 공통 요인으로 나타났다.

Abstract

The purpose of this study is to reveal the influence of the expectation and perceived performance of the online science & technology information service quality on user satisfaction and royalty. To achieve this goal, we use the NDSLQual model to measure the quality of NDSL service. The results were as follows: First, among seven expectation factors, four factors (reliability, convenience, system usability and information quality) had a positive effect on the user satisfaction. Second, while service recovery had a negative effect on the royalty, the other six factors (reliability, convenience, system usability, responsiveness, security and information quality) had a positive effect on the royalty. Third, among seven perceived performance factors, three factors (reliability, convenience and information quality) had a positive effect on the user satisfaction. Fourth, among seven perceived performance factors, three factors (reliability, convenience and information quality) had a positive effect on the royalty. As a result, information quality, reliability and convenience of the expectation and perceived performance are common factors influencing user satisfaction and royalty.

초록

Abstract

This exploratory study outlines the rationalization of why Ontology’s taxonomy requires a strong hierarchy, accuracy, and interoperability in order to be used as a successfully re-useable information management system. Finding the relevant information in a plethora of possible resources by bridging the gap between the user’s needs and the resources of the information technology system is the goal that the information management field should find a way to achieve. This study is based on discussions and interviews with a taxonomist, information architect, and information manager, whose discussions were based on the usability and interoperability of the knowledge based information systems. These professional perspectives are necessary as they are the liaison between users and the information technology group. We found that in order for information managers to ensure successful sharing of knowledge across the end users, a common sense language must be issued in order to achieve reasoning for the artificial intelligence system.

초록

Abstract

The purpose of this study is to investigate the usability and the value of Web resources as an academic information in writing a paper by citation analysis. In this study each articles from five academic journals in the field of LIS and computers, published from 1999 to 2000, was selected for citation analysis. The result shows that articles in Journal of the Korean Society for Information Management cited the most, and Korea Information Processing Society Review the least, in terms of average number of citing Web resources. In respect of citing rate of Web resources Communications of the Korea Information Science Society was high to 22% of all cited documents, and Journal of the Korean Society for Information Management was the second as high as 18.5%. Articles from selected journals have been increased in citing Web resources form 1999 to 2002. However, Korea Information Processing Society Review appears to be decreased, instead.

초록

본 연구는 대학도서관 이용자를 대상으로 도서관 챗봇을 설계하고 구현하여 언택트 시대의 새로운 비대면 디지털 참고정보서비스를 모색하고자 했다. 데이터 분석을 통해 이용자 요구 및 도서관 서비스를 분석하고, 적합한 챗봇 개발 방법을 선정하여 시나리오를 설계했다. 이용자 친화적인 상호작용을 위해 챗봇의 퍼스널리티를 설계하고 이용자 인터페이스를 디자인하여 사용성을 평가했다. 또한 챗봇의 응답정확도 평가 및 성능평가를 통해 정확도를 검증하고, 이용자 만족도 조사를 통해 챗봇의 효용성을 평가했다. 챗봇 운영관리 및 서비스 품질 유지를 위해 이용자-챗봇 간의 대화를 주기적으로 모니터링하고, 이용자 피드백을 반영하여 서비스를 개선했다. 챗봇 개발 과정 및 결과를 다각도로 분석하여 도서관 챗봇 설계 및 구현을 위한 구체적인 방안을 제시하고자 했다.

Abstract

This study explores the potential of using a library chatbot to improve the non-face-to-face digital reference services for academic library users by designing and implementing a library chatbot. Through data analysis, user needs and library services were analyzed, and a scenario was designed by selecting an appropriate development method. For user-friendly interaction, the personality of the chatbot and user interface was designed to evaluate its usability. In addition, the accuracy was verified through the response accuracy evaluation and performance evaluation of the chatbot, and the effectiveness of the chatbot was evaluated through a user satisfaction survey. In order to manage the operation and maintain service quality, the chatbot is improved by monitoring user-chatbot conversations and reflecting user feedback. Based on these findings, recommendations for designing and implementing a library chatbot were made to help improve library reference services.

초록

본 연구는 조직에서 구성원들이 문제해결에 쓰일 수 있는 지식을 스스로 평가함으로써 유용성의 측면에서 조직지가 어떻게 표현될 수 있는가에 대하여 다룬다. 즉, 조직차원에서의 개념화는 조직의 목표와 당면한 문제의 종류, 그리고 그에 따른 제시된 대안들의 중요성이 끊임없이 변하기 때문에 동적인 지식지도를 생성함으로써 가능하다. 이러한 동적인 지식지도는 문제해결의 특정 도메인 내(within a domain)의 지식 항목들 사이의 관계뿐만 아니라 여러 도메인들(across domains) 사이의 지식 항목들 사이의 관계를 표현할 수 있는 다차원적이며 목적 중심적이라 할 수 있다.

Abstract

This paper is mainly concerned with the matter of how organizational knowledge is represented in terms of usability by letting the members of the organization evaluate knowledge items in the problem solving situations. Organizational knowledge can be represented in the form of a visualized dynamic knowledge map since the organizational members experience constant changes in goals, kinds of problems, and the importance of alternatives to solve the given problems. The dynamic map suggested in this study is goal oriented in the sense that it represents the relationship between knowledge items across domains as well as within a domain.

초록

Abstract

The success of social networking sites (SNSs) may depend on many factors. Continuance use of SNSs is one of these. Especially, in the Web environment where users can leave one service with a single mouse click, maintaining existing members cost much time and efforts. Without continuance use of SNSs, SNS-based service would not create any value. This study focused on identifying factors influencing users’ continuance intention in SNSs. Based on relevant literature review, six influencing factors were initially identified. They were reputation, relational capital, knowledge quality, compatibility, personalization, and satisfaction. Web-based ques- tionnaire survey was conducted and a total of 325 usable responses were collected. Reliability test and two rounds of exploratory factor analyses resulted in identifying five factors. The relationship between the factors and the continuance intention was tested by using multiple regression analyses. The analyses revealed that satisfaction was the most significant factor. Knowledge quality and relational capital also had significant effects while reputation and personalization did not have significant effect on continuance intention. Instead, reputation and personalization showed significance in influencing satisfaction.

초록

본 연구에서는 KISTI 콘텐츠 큐레이션 센터의 업무를 중심으로 콘텐츠 라이프 사이클에 맞는 큐레이션 모델인 KISTI CLCM을 개발하였다. 이를 위해 앞서 개발된 모델 DCC, DCC&U, UC3, DCN 모델 등을 살펴보고, 디지털 큐레이션 센터의 업무와 연결되는 모델들의 장점을 도출하였다. KISTI 콘텐츠 큐레이션 센터의 업무담당자들과의 집단 면담을 통해 센터에서 다루는 콘텐츠의 특징을 파악하고 현 업무의 성취정도를 확인하였다. 또한 본 연구에서는 UC3 모델을 기반으로 KISTI 콘텐츠 큐레이션 웨이브를 개발하여 이용자 중심의 서비스를 발굴하고 디지털 자원에 새로운 가치를 추가하여 활용성을 높일 수 있는 방안을 제시하였다.

Abstract

This study developed KISTI CLCM, a curation model suitable for the content life cycle, focusing on the KISTI Content Curation Center. For developing the KISTI Curation Model, the previously developed models DCC, DCC&U, UC3 and DCN models were reviewed and the advantages of the models connected to the mission and tasks of the digital curation center were derived. Interviews with staffs of the KISTI Content Curation Center identified the characteristics of the content and identified the level of achievement of the current task. In addition, this study proposed to enhance usability by developing KISTI content curation waves based on the UC3 model to discover user-centered services and add new values to digital resources.

초록

본 연구는 문헌정보학 분야 연구논문에서 저자들의 이론 활용 정도를 분석하기 위하여 한국문헌정보학회지와 정보관리학회지를 대상으로 지난 30년간 연구된 654편의 논문에 대한 내용분석이 이루어졌다. 주요 연구내용은 연구논문의 연대별 생산성, 세부주제영역별 생산성, 연구에 활용된 이론의 유형과 근원, 개별 이론별 활용도, 세부주제 영역별 활용도, 학회지별 활용도 등에 대한 개념적 연구와 실증적 연구가 수행되었다. 이를 위하여 이론의 개념적 기준 설정과 문헌정보연구의 세부주제영역에 대한 새로운 분류 체계, 특히 이론의 활용성을 평가하기 위한 기준으로 ‘이론 활용 5단계’ 모델을 제시하였다.

Abstract

This study analyzed authorsuse of theory in 654 articles that appeared in two core library and information science journals during last three decades. In order to analyze degree of theory use of LIS, such as, publication productivity, growth and distribution of theory in subfields, name and origin of theory, usability of each theory, subfields and journals, and so on, content analysis of LIS theories was performed through conceptual and empirical study. For the purpose of this study, we suggested a couple of new analytical methods, so called, 'Subfield Classification Scheme' within LIS, and '5 Degrees of Theory Use' model for the first time.

초록

장애인의 정보격차해소를 위한 다양한 노력에도 불구하고 장애인 및 잠재적 이용자층의 정보요구 미 파악, 단일화된 정보제공 채널의 미비, 웹 접근성의 낮은 체감 수준 등 다양한 요인들에 의해 장애인의 정보격차 해소는 요원해지고 있는 실정이다. 이에 본 연구는 장애인과 유관종사자 등 잠재적 이용자층의 장애인분야 웹정보 이용행태를 분석하고, 현재 국내에서 제공되고 있는 장애인분야 웹정보서비스의 이용성을 평가하였다. 나아가 웹정보서비스의 기능 개선 요구사항을 파악하여, 장애인의 정보격차 해소를 위한 새로운 정보서비스 모형으로서의 장애인도서관 포털서비스 구축방안을 제언하였다.

Abstract

In spite of various efforts to resolve digital divide of people with disabilities, it still has a long way to go because there lack of identifying information needs of people with disabilities and potential users including their family and the related, and integrated information channels such as a portal, and so on. In this context, this study aims at analyzing the users’ unique information behavior and evaluating usability of domestic web information services for people with disabilities which are currently serviced. Increasingly, we suggest new functional requirements of building a library portal for people with disabilities.

초록

Abstract

As IT technology develops rapidly and the personal dissemination of smart devices increases, video material is especially used as a medium of information transmission among audiovisual materials. Video as an information service content has become an indispensable element, and it has been used in various ways such as unidirectional delivery through TV, interactive service through the Internet, and audiovisual library borrowing. Especially, in the Internet environment, the information provider tries to reduce the effort and cost for the processing of the provided information in view of the video service through the smart device. In addition, users want to utilize only the desired parts because of the burden on excessive network usage, time and space constraints. Therefore, it is necessary to enhance the usability of the video by automatically classifying, summarizing, and indexing similar parts of the contents. In this paper, we propose a method of automatically segmenting the shots that make up videos by analyzing the contents and characteristics of language education videos and indexing the detailed contents information of the linguistic videos by combining visual features. The accuracy of the semantic based shot segmentation is high, and it can be effectively applied to the summary service of language education videos.