초록

Abstract

The purpose of this paper is to identify the usefulness of Weblog genre analysis in knowledge creation within an organization where communications are occurred frequently among the employees with information and communication technologies (ICTs). Knowledge creation is essential to achieve competitive advantage in today’s knowledge-oriented working environments. There has been huge investment on knowledge management systems to achieve such advantages. It is, however, widely recognized that distributed knowledge management systems often fail due to the different social contexts across the sub-organizations where the local information systems are deployed. It is important to coordinate such social gaps across the sub-organizations to achieve better advantages. Given that Weblogs users often feel a shared social norm, Weblogs play a positive role of narrowing the social gaps. This paper argues that the genre analysis of Weblogs could provide important clues to narrow the social gaps existed across the sub-organizations within an organization. Hence, such taxonomical practice may be a solution for the high rate of failure in knowledge management system implementations in an organization. This paper uses the theory of organizational knowledge creation (Nonaka & Takeuchi, 1995) and social construction of technology (SCOT) approach (Bijker, 1995) to compare the socialized with the non-socialized integration of distributed information systems. The findings of this research provide a useful framework for better implementing knowledge management practices especially in distributed working environments.

초록

Abstract

The success of social networking sites (SNSs) may depend on many factors. Continuance use of SNSs is one of these. Especially, in the Web environment where users can leave one service with a single mouse click, maintaining existing members cost much time and efforts. Without continuance use of SNSs, SNS-based service would not create any value. This study focused on identifying factors influencing users’ continuance intention in SNSs. Based on relevant literature review, six influencing factors were initially identified. They were reputation, relational capital, knowledge quality, compatibility, personalization, and satisfaction. Web-based ques- tionnaire survey was conducted and a total of 325 usable responses were collected. Reliability test and two rounds of exploratory factor analyses resulted in identifying five factors. The relationship between the factors and the continuance intention was tested by using multiple regression analyses. The analyses revealed that satisfaction was the most significant factor. Knowledge quality and relational capital also had significant effects while reputation and personalization did not have significant effect on continuance intention. Instead, reputation and personalization showed significance in influencing satisfaction.

초록

Abstract

This study aims at proposing three prestige indices—closeness prestige, input domain, and proximity prestige- as useful measures for the impact of a particular node in citation networks. It compares these prestige indices with other impact indices as it is still unknown what dimensions of impact these indices actually measure. The prestige indices enable us to distinguish the most prominent actors in a directed network, similar to the centrality indices in undirected networks. Correlation analysis and principal component analysis were conducted on the author citation network to identify the differentiated implications of the three prestige indices from the existing impact indices. We selected simple citation counting, h-index, PageRank, and the three kinds of centrality indices which assume undirected networks as the existing impact measures for comparison with the three prestige indices. The results indicate that these prestige indices demonstrate distinct impact dimension from the other impact indices. The prestige indices reflect indirect impact while the others direct impact.

초록

사회 전반적으로 협업의 중요성과 필요성이 강조되고 있으며, 연구자들의 협업 역시 증가하고 있다. 연구자의 협업에는 학자로서의 특성이 반영된다는 점에서 특이성을 가진다. 본 연구는 연구자 협업 패턴에 영향을 미치는 요인을 알아보기 위해 가설을 설정하고 이를 검증하였다. 영향 요인은 연구자들의 협업 행태 및 동기에 대한 선행연구를 토대로 추출하였으며, 계량정보학 분야 연구자들을 대상으로 네트워크 분석과 설문 분석의 두 가지 방법을 활용하여 가설을 검증하였다. 설문은 네트워크 분석에 포함된 연구자를 대상으로 한 웹 설문으로 진행하였다. 본 연구 결과는 연구자 인식 분석을 통한 개인적 선택 요인과 관계 계량정보학 분석을 통한 집단적 결과 요인을 분석했다는 점에서 의의가 있으며, 연구자 협업을 장려하는 정책 및 디지털 협업서비스 기획 등에 활용될 수 있을 것이라 기대된다.

Abstract

The collaboration is becoming ever more widespread in scientific research. Unlike collaboration in other areas such as in a company, research collaboration has an unique feature that it is reflected by scholars’ characteristics. Based on previous studies on research collaboration, five major factors are identified. We propose five hypotheses from them and examine these by using both in-person questionnaire survey and relational bibliometric analysis. The survey analysis informs individual choice factors and the bibliometric analysis informs collective consequence factors. The results of this study may have implications for science policies and digital collaboration services.

초록

본 연구의 목적은 물리적 환경의 품질을 측정하는 도구로서의 서비스스케이프 개념을 이용하여 학습공간의 서비스스케이프 요인이 이용자 만족과 지속의도에 미치는 영향과 학습활동유형의 조절효과를 확인하는데 있다. 선행연구 및 심층면담을 통해 청결성, 쾌적성, 편의성, 심미성, 접근성, 유연성의 6개의 학습공간 서비스스케이프 요인을 선정하였고, 수도권 지역의 대학생을 대상으로 설문조사를 진행하였다. 연구 결과, 청결성, 쾌적성, 편의성과 접근성 요인이 이용자 만족에 유의한 영향을, 이용자 만족은 지속의도에 유의한 영향을 미치는 것으로 나타났다. 또한 학습활동유형은 청결성, 쾌적성 요인과 이용자 만족 관계에 부(-)적 조절효과가 있는 것으로 나타났다. 본 연구는 학습공간으로의 대학도서관에 대한 이용자 만족을 높이는 물리적인 환경 구성의 기초자료를 제공하였다는데 의의를 둔다.

Abstract

The purpose of this study is to investigate the effect of learning space Servicescape on the user satisfaction level and continuance intention and to identify moderating effect of the learning activity. The six Servicescape factors are selected after literature review and in-depth interviews; cleanliness, comfort, convenience, aesthetics, accessibility, and flexibility. The online survey is given to the university students at four-year private universities in Seoul metropolitan area. The result shows that among the learning space Servicescape factors, cleanliness, comfort, convenience, and accessibility have a significant impact on the user’s satisfaction and the user’s satisfaction response determines the continuance intention to the learning space. It is also found that the factors of cleanliness and comfort have a negative moderating effect on user satisfaction. This study implies that the result provides methods to develop the space arrangement for university libraries that provide the better-support to students’ learning experience.

초록

본 연구는 약물 연구 분야에 속하는 특허 사이에 나타나는 지식의 흐름을 살펴보고 이들 간의 영향력을 파악해보기 위해 특허데이터에서 나타나는 인용 관계를 분석하였다. 특허데이터의 수집은 Google Patents에서 진행하였다. 약물 연구와 관련된 특허 문서를 검색하여 상위 25개의 출원인을 선정하였고, 이를 바탕으로 출원인 사이에서의 인용 관계를 알아보고 각 출원인의 각 문서에 대한 피인용빈도와 순위를 활용하여 h-지수와 h-지수의 파생지표들의 값을 계산하여 비교하였다. 분석 결과를 종합하면, ‘Pfizer, MIT, Abbott’ 등의 출원인이 약물 연구 분야에서 영향력이 높은 출원인으로 드러났다. 5개의 계량서지학적 지표 중에서 g-지수와 hS-지수가 서로 유사한 결과를 보여주었고, 총인용빈도, 최대인용빈도, CPP의 순위를 가장 잘 반영하는 지표로 나타났다. 또한, 총인용빈도, CPP, 최대인용빈도 순으로 5개의 계량서지학적 지표와의 상관관계가 높았다. 한편, 기존의 특허 출원인의 기술적 영향력을 나타내는 것으로 알려진 지표인 CPP만으로는 정확한 비교가 어려운 경우도 나타났다.

Abstract

This study analyzes the relationship of citations appearing in the patent data to understand knowledge transfers and impacts between patent documents in the field of pharmaceutical research. Patent data were collected from a website, Google Patents. The top 25 assignees were selected by searching for patent documents related to pharmaceutical research. We identify the citation relationships between assignees, then calculate and compare the values of h-index and derived indicators by using the number of citations and rank for each document of each assignee. As a result, in the case of pharmaceutical research, the assignee, such as ‘Pfizer, MIT, and Abbott’ shows a high impact. Among the five bibliometric indicators, the g-index and hS-index show similar results, and the indicators are the most related to the rankings of Total Citation Frequency, Cites per Patents, and Maximum Citation Frequency. In addition, it is highly related to the five indicators in the order of Total Citation Frequency, Cites per Patents, and Maximum Citation Frequency. In some cases, it is difficult to make an accurate comparison with Cites per Patents alone, which is previously known to indicate the technological influence of patent assignees.

초록

본 연구는 마케팅 분야에서 공간 서비스를 측정하기 위해 이용되는 서비스스케이프를 대학도서관에 도입함으로써 도서관 공간 및 시설이 이용자들의 만족도와 지속의도에 미치는 영향을 확인하고자 하였다. 이를 위해 서울에 위치한 4년제 종합사립대학교 10곳의 이용자를 대상으로 설문과 심층면담을 실시하였다. 분석결과 도서관의 서비스스케이프 요인은 청결성, 쾌적성, 심미성, 편의성으로 확인되었으며 편의성을 필두로 청결성, 심미성, 쾌적성 순으로 이용자의 만족도에 영향을 미치는 것으로 나타났다. 또한 이용자의 특성에 따라 대학도서관 서비스스케이프의 만족도와 지속의도에도 차이가 있는 것으로 나타났다. 연구결과를 토대로 대학도서관은 더 다양한 기능을 수용할 수 있는 공간 마련과 선진 정보 기술 활용 등을 통한 서비스의 고도화를 추구할 필요가 있으며 청결성, 쾌적성, 심미성, 편의성을 고려하는 방향으로 도서관 공간을 발전시킬 필요가 있다. 본 연구는 문헌정보학 분야에서 연구된 적 없는 서비스스케이프라는 개념을 도입하여 대학도서관 이용자들의 만족도와 지속의도를 살펴보았다. 이를 통해 LibQUAL+의 장소로서의 도서관을 측정하는데 있어 보다 세밀한 분석을 돕고자 하였고 공간을 기획하는 실무자에게 새로운 가이드 라인을 제공하였다는데 의의를 둔다.

Abstract

The purpose of this study is to apply the Servicescape, which is used to measure the spatial services in marketing, to the studies on university libraries, in order to identify the influence of the library spaces and facilities on the satisfaction and continuance intention of the users of university libraries. For this purpose, questionnaires and in-depth interviews were conducted for users in ten private universities located in Seoul. Servicescape factors of the libraries showed that cleanliness, comfort, aesthetics, and convenience had a significant influence. Of these, convenience turned out to have the highest level of influence upon satisfaction, followed by cleanliness, aesthetics, and comfort. Descriptive statistical analysis showed whether there were significant differences in satisfaction and continuance intention based on the differences in the characteristics of the samples. Findings show that it would be necessary to provide spaces that can accommodate the various functions of a university library; seek advancement of the services; and develop the spaces of a library in consideration of cleanliness, comfort, aesthetic, and convenience. This study introduced the concept of Servicescape for the first time in the field of library and information science. This study implies that the results assist a more detailed analysis for the Library as Place dimension of LibQUAL+, and provide a new guideline for practitioners who design library spaces.